Forms
Form for complaint under the Consumer Protection Act 1986
Before the Hon'ble District Forum............................................................................ or
Before the State Commission.................................................................................
or
Before the National Commission.........................Complaint No.................of.............
In the matter of..................................................................................................
Name & address of complaint/complainants.........................................................................................
...........................................................................................................................
versus
Name & address of opposite party/parties.............................…………….........
…………………………………………………………………………………………………………
I/we, the above named complaint/complainants respectfully state before the Hon'ble Forum/Commission the complaint as follows:
It is therefore prayed
(i) That opposite party be directed to refund the amount paid by the complaint to the tune of Rs....................
(ii) Complaint may please be compensated to the tune of Rs............. for the mental agony and harassment caused to him/her in the due course.
(iii) Cost of litigation may also be awarded suitably.
Place: Signature of Complaint
Date:
(Name of the Complaint)
Verification
I……..........……..……..............S/o.………………......................aged, the above named complaint do hereby solemnly declare that the particulars stated above are true to the best of my knowledge and belief and nothing has been concealed therein. I further certify that annexure I, II and III appended to the complaint are the true copies of original documents.
Verified at.....................this day of..............
(a) ...........................Annexure I
(b) ...........................Annexure II
(c) ............................Annexure III
Signature of Complainant
(Name of the complainant/Deponent)
This page lists the procedure to file a consumer complaint/case and contact information of relevant authorities and fora.
Procedure to File a Case with National Consumer Disputes Redressal Commission
1. Consumer Complaint (CC) – 21(a)(i)
Consumer Complaint as provided under Section 21(a)(i) of the Consumer Protection Act, 1986, where the value of the goods or services and compensation, if any, claimed, exceeds Rupees One Crore is to be filed in with the Registry of this Commission within a period of two years from the date on which the cause of action has arisen. Complaint can be filled on all working days (Monday to Friday) between 10:00 A.M. to 4:30 P.M. at Ground Floor ‘Upbhokta Nyay Bhawan’, ‘F’ Block, General Pool Office Complex, INA, New Delhi-110 023. Consumer Complaint should be signed by the complainant and supported by a Notarised attested affidavit with 1+3 sets + Number of Opposite Parties. (with file cover). The Consumer Complaint along with all the copies should be paginated and duly indexed in the following seriatim:-
1. Index
2. List of Dates
3. Memo of Parties (with fresh complete addresses)
4. Complaint with Notarised attested affidavit
5. Supporting documents in favour of complaint e.g. receipt, voucher etc. (All the Annexures must be attested as True Copy on the last page with name & signature)
6. Application for condonation of delay with Notarised attested affidavit, if beyond limitation. (2 years from cause of action)
7. Fee for Rs.5,000/- for making Consumer Complaint (Demand Draft in favour of “The Registrar, NCDRC, New Delhi”)
Note :
1. The documents shall be filed in English language only or translated copy of any other language, duly typed in double space on one side of the paper. If any supporting documents are not legible the same will not be accepted until clear legible/photo copies are filed.
2. If the documents are not filed as per in the format mentioned above the same will be returned to the parties at the counter itself without acknowledgement and will only be registered after removing the defects.
3. After the issue of notice, any documents in a case, the same has to be served on the other side and 1+3 sets be filed with proof of service. No document will be accepted unless filed two days (working days) in advance from the date of hearing.
4. Henceforth, the review petition/application for recalling of order will be listed before the bench by way of circulation in chambers.
5. The counsel or the parties appearing in person are filing a common petition / appeal against common order passed by the State Commission in a bunch of appeals / complaints. It causes inconvenience to the Hon’ble Benches to decide the independent issues pertaining to each matter, such as award of different amounts to different parties, etc. Hence, the Hon’ble President is pleased to direct the parties / Counsel to file independent or separate appeals/revision petitions, against each appeal/complaint decided by the State Commission in the common order.
6. No. of copies to be filed in the Commission 1+3 sets + Number of Opposite Parties (with File cover).
7. Caveat Application filed in the Commission in Revision Petition and First Appeal has to be filed in 1+3 sets along with proof of service on Opposite Parties and also copy of order of the State Commission.
8. Application for Certified copy of order must be made on Letter Head with signature & Rubber stamp by counsel with a statement that first free certified copy has not been received either by the party-in-person or their counsel.
9. Duplicate certified copy shall be issued on payment basis as per Regulation with a clear endorsement that earlier first free certified copy was sent by post at the address of the party-in-person or to their Counsel / Authorized Representative.
2. First Appeal (FA) – 19
First Appeal as provided under Section 19 of the Consumer Protection Act, 1986-Any person aggrieved by an order made by the State Commission in exercise of its powers conferred by sub-clause (i) of clause (a) of section 17 may prefer an appeal against such order before this Commission within a period of thirty days from the date of receipt of the order on all working days (Monday to Friday) between 10:00 A.M. to 4:30 P.M. at Ground Floor, ‘Upbhokta Nyay Bhawan’, ‘F’ Block, General Pool Office Complex, INA, New Delhi - 110 023. First Appeal must be supported by a Notarised attested affidavit with 1+3 sets + Number of Opposite Parties (with File cover). The First Appeal along with all the copies should be paginated and duly indexed in the following seriatim:-
1. Index
2. List of Dates
3. Memo of Parties (with fresh complete addresses)
4. Appeal with Notarised attested affidavit
5. Stay Application, or any other application if any, with Notarised attested affidavit
6. Application for condonation of delay with Notarised attested affidavit, if beyond limitation. (Within 30 days of receipt of order)
7. Certified copy of order of State Commission
8. Copy of Complaint, Pleadings, Evidence, Reply & Rejoinder filed before State Commission and other documents relied on by both parties. (All the Annexures must be attested as True Copy on the last page with name & signature)
9. Statuary Deposits as per Section 19 of the Consumer Protection Act, 1986 in the form of Demand Draft (in favour of “The Registrar, NCDRC, New Delhi”)
Note :
1. The documents shall be filed in English language only or translated copy of any other language, duly typed in double space on one side of the paper. If any supporting documents are not legible the same will not be accepted until clear legible/photo copies are filed.
2. If the documents are not filed as per in the format mentioned above the same will be returned to the parties at the counter itself without acknowledgement and will only be registered after removing the defects.
3. After the issue of notice, any documents in a case, the same has to be served on the other side and 1+3 sets be filed with proof of service. No document will be accepted unless filed two days (working days) in advance from the date of hearing.
4. Henceforth, the review petition/application for recalling of order will be listed before the bench by way of circulation in chambers.
5. The counsel or the parties appearing in person are filing a common petition / appeal against common order passed by the State Commission in a bunch of appeals / complaints. It causes inconvenience to the Hon’ble Benches to decide the independent issues pertaining to each matter, such as award of different amounts to different parties, etc. Hence, the Hon’ble President is pleased to direct the parties / Counsel to file independent or separate appeals/revision petitions, against each appeal/complaint decided by the State Commission in the common order.
6. No. of copies to be filed in the Commission 1+3 sets + Number of Opposite Parties (with File cover).
7. Caveat Application filed in the Commission in Revision Petition and First Appeal has to be filed in 1+3 sets along with proof of service on Opposite Parties and also copy of order of the State Commission.
8. Application for Certified copy of order must be made on Letter Head with signature & Rubber stamp by counsel with a statement that first free certified copy has not been received either by the party-in-person or their counsel.
9. Duplicate certified copy shall be issued on payment basis as per Regulation with a clear endorsement that earlier first free certified copy was sent by post at the address of the party-in-person or to their Counsel / Authorized Representative.
3. Revision Petition (RP) – 21(b)
Revision Petition as provided under Section 21(b) of the Consumer Protection Act, 1986-to call for the records and pass appropriate orders in any consumer dispute which is pending before or has been decided by any State Commission can be filed with the Registry of this Commission within a period of ninety days from the date of receipt of the order on all working days (Monday to Friday) between 10:00 A.M. to 4:30 P.M. at Ground Floor, ‘Upbhokta Nyay Bhawan’, ‘F’ Block, General Pool Office Complex, INA, New Delhi - 110 023. Revision Petition must be supported by a Notarised attested affidavit with 1+3 sets + Number of Opposite Parties (with File cover). The Revision Petition along with all the copies should be paginated and duly indexed in the following seriatim:-
1. Index
2. List of Dates
3. Memo of Parties (with fresh complete addresses)
4. Revision Petition with Notarised attested affidavit
5. Stay Application, or any other application if any, with Notarised attested affidavit
6. Application for condonation of delay with Notarised attested affidavit, if beyond limitation. (Within 90 days of the receipt of the order)
7. Certified copy of order of State Commission
8. Copy of order of District Forum
9. Copy of Complaint, Reply & Rejoinder filed before District Forum as well as copy of evidence if recorded and other documents relied on by both parties. (All the Annexures must be attested as True Copy on the last page with name & signature)
Note :
1. The documents shall be filed in English language only or translated copy of any other language, duly typed in double space on one side of the paper. If any supporting documents are not legible the same will not be accepted until clear legible/photo copies are filed.
2. If the documents are not filed as per in the format mentioned above the same will be returned to the parties at the counter itself without acknowledgement and will only be registered after removing the defects.
3. After the issue of notice, any documents in a case, the same has to be served on the other side and 1+3 sets be filed with proof of service. No document will be accepted unless filed two days (working days) in advance from the date of hearing.
4. Henceforth, the review petition/application for recalling of order will be listed before the bench by way of circulation in chambers.
5. The counsel or the parties appearing in person are filing a common petition / appeal against common order passed by the State Commission in a bunch of appeals / complaints. It causes inconvenience to the Hon’ble Benches to decide the independent issues pertaining to each matter, such as award of different amounts to different parties, etc. Hence, the Hon’ble President is pleased to direct the parties / Counsel to file independent or separate appeals/revision petitions, against each appeal/complaint decided by the State Commission in the common order.
6. No. of copies to be filed in the Commission 1+3 sets + Number of Opposite Parties (with File cover).
7. Caveat Application filed in the Commission in Revision Petition and First Appeal has to be filed in 1+3 sets along with proof of service on Opposite Parties and also copy of order of the State Commission.
8. Application for Certified copy of order must be made on Letter Head with signature & Rubber stamp by counsel with a statement that first free certified copy has not been received either by the party-in-person or their counsel.
9. Duplicate certified copy shall be issued on payment basis as per Regulation with a clear endorsement that earlier first free certified copy was sent by post at the address of the party-in-person or to their Counsel / Authorized Representative.
4. Transfer Application (TA)– 22B
Transfer Application as provided under Section 22 B of the Consumer Protection Act, 1986-On the application of the complainant or of its own motion, the National Commission may, at any stage of the proceeding, in the interest of justice, transfer any complaint pending before the District Forum of one State to a District Forum of another State or before one State Commission to another State Commission, can be filed with the Registry of this Commission on all working days (Monday to Friday) between 10:00 A.M. to 4:30 P.M. at Ground Floor, ‘Upbhokta Nyay Bhawan’, ‘F’ Block, General Pool Office Complex, INA, New Delhi-110 023. Transfer Application must be supported by a Notarised attested affidavit with 1+3 sets + Number of Opposite Parties (with file cover). The Transfer Application along with all the copies should be paginated and duly indexed in the following seriatim:-
1. Index
2. Memo of Parties (with fresh complete addresses)
3. Transfer Application with Notarised attested affidavit
4. Copy of complaint and appeal filed before forum below (All the Annexures must be attested as True Copy on the last page with name & signature)
Note :
1. The documents shall be filed in English language only or translated copy of any other language, duly typed in double space on one side of the paper. If any supporting documents are not legible the same will not be accepted until clear legible/photo copies are filed.
2. If the documents are not filed as per in the format mentioned above the same will be returned to the parties at the counter itself without acknowledgement and will only be registered after removing the defects.
3. After the issue of notice, any documents in a case, the same has to be served on the other side and 1+3 sets be filed with proof of service. No document will be accepted unless filed two days (working days) in advance from the date of hearing.
4. Henceforth, the review petition/application for recalling of order will be listed before the bench by way of circulation in chambers.
5. The counsel or the parties appearing in person are filing a common petition / appeal against common order passed by the State Commission in a bunch of appeals / complaints. It causes inconvenience to the Hon’ble Benches to decide the independent issues pertaining to each matter, such as award of different amounts to different parties, etc. Hence, the Hon’ble President is pleased to direct the parties / Counsel to file independent or separate appeals/revision petitions, against each appeal/complaint decided by the State Commission in the common order.
6. No. of copies to be filed in the Commission 1+3 sets + Number of Opposite Parties (with File cover).
7. Caveat Application filed in the Commission in Revision Petition and First Appeal has to be filed in 1+3 sets along with proof of service on Opposite Parties and also copy of order of the State Commission.
8. Application for Certified copy of order must be made on Letter Head with signature & Rubber stamp by counsel with a statement that first free certified copy has not been received either by the party-in-person or their counsel.
9. Duplicate certified copy shall be issued on payment basis as per Regulation with a clear endorsement that earlier first free certified copy was sent by post at the address of the party-in-person or to their Counsel / Authorized Representative.
CONTACT INFORMATION
National Consumer Disputes Redressal Commission (NCDRC)
Upbhokta Nyay Bhawan,
'F' Block, GPO Complex,
INA, New Delhi-110 023
Fax No: 011-24651505, 24658505
PBX No : 011-24608801, 24608802, 24608803, 24608804
* Click here to download PIO Telephone Directory of NCDRC
* Click here to download Addresses of the State Consumer Disputes Redressal Commissions
* Click here to download Addresses of the District Consumer Forums
Consumer Complaints Redressal Council (INDIA)
Free online complaint registration
Great Western Building, 130-132,
Shahid Bhagat Singh Road,
Opp. Lion Gate, Next to Cama Hall,
Mumbai - 400 023.
Phone : 2288 5249 / 2284 2590. Fax : 2284 4783
Consumer Guidance Society of India (CGSI)
Block ‘J’, Azad Maidan,
Mahapalika Marg,
Opposite Cama Hospital
Mumbai, Maharashtra 400001
Phone: +91 22 22621612
The Maharashtra State Government has entrusted CGSI to establish and manage the Maharashtra State Consumer Helpline. Maharashtra consumers can reach out to the CGSI – Maharashtra State Consumer Helpline by calling the Toll-free Number : 1800 22 22 62 or by e-mail : mah.helpline@gmail.com, to seek information,advice or guidance for their day to day consumer problems.
Government of India
Ministry of Consumer Affairs, Food & Public Distribution
Department of Consumer Affairs, Krishi Bhawan, New Delhi 110114
Website: http://fcamin.nic.in , http://consumeraffairs.nic.in
National Consumer Helpline Number: 1800-11-4000
ESSENTIAL COMMODITIES REGULATION AND ENFORCEMENT DIVISION
CONTACT ADDRESS AND TELE/FAX NUMBERS
1. Dr. K. G. Radhakrishanan
Economic Adviser, ROOM NO.486-B, KRISHI BHAWAN,
NEW DELHI- 110001
TELEPHONE NO.011 2338 6857
FAX NO.011 2338 7245
2. SHRI Surendra Singh,
Deputy Secretary ROOM NO.262,
KRISHI BHAWAN,
NEW DELHI- 110001
TELEFAX NO.011 2338 4627
3. SHRI PUMCHINKHUP GUITE,UNDER SECRETARY
ROOM NO. 265 , KRISHI BAVAN,
NEW DELHI- 110001
TELEPHONE NO.011 2307 0139
