In Focus


According to The Consumer Protection Act 1986 you are a consumer if you have paid for goods and services (not for business); if you can prove the defect in goods purchased or deficiency in service availed; and/or if you have suffered a loss which can be quantified. Each time, one buys a soap, mobile phone, eats in a restaurant, pays a phone bill, travels by bus, train or airplane, avails the services of a doctor, engineer, chemist, physiotherapist, s/he qualifies as a buyer of goods or services and is covered under the Consumer Protection Act. DraftCraft provides a wide range of media-legal services to 'consumers' and 'sellers' of goods and services.

DraftCraft's Media-Legal Services are offered to:
- Buyers of goods of all types such as electronics, etc.
- Sellers of goods of all types. For example, shop-owners, store-owners, mall companies, arcade companies, multiplexes companies, etc.
- Buyer of services of all types
- Seller of services (paid services) such as restaurants, hotels, tourism-related companies; bus, train and flight services; cellphone, data and voice services
- Consumers of essential service providers such as electricity, gas, transportation, security, etc. where consumers pay service fees
- Those related with all brands such as clothing lines and electronic brands
- Consumer associations and groups active in this area
- Professional services such as those of electricians, plumbers, painters, etc.

Products and Services provided by DraftCraft:
Media: Initialise a Media Campaign, Generate Content i.e. Articles, Columns, White Papers, Reports, Research Papers, Short Films, Documentaries, Shows
Educational: Conduct Workshops, Talks, Lectures, Sessions on various aspects of Consumer Protection for Buyers and Sellers
Legal: Provide Consultation, Intervention for Consumer Court, Draft Legal Notices, Conciliation and Settlement Services on Legal Grounds, Conduct Audits to Ensure Compliance, Advocacy, Investigation
Advisory: Generate Advisories, Draft RTI Applications, Collate and Analyse Precedents, Generate Informed Opinions

To contact DraftCraft for any of the services listed above, send an email to Please note all services provided by DraftCraft are chargeable.

(To know more about consumer protection issues related to Medical Services, go to Health and the Law)
(To know more about consumer protection issues related to Cooperative Housing Societies, go to Society Matters)
(To know more about issues related to Property or Land Laws, go to Land Laws)